Our Refund Policy
Full 30-Day Store Credit Guarantee
Rose Valade Collection offers a full 30-day Store credit/Replacement guarantee, NO conditions, NO hassles, on all of our products from the date of purchase. If you are not completely satisfied with your order, we will exchange it or provide a full store credit. Please note, shipping costs are non-refundable.
To return or exchange an item, you must contact us within 30 days of purchase. Please use one of the methods on our “contact us” page to contact us. If your order arrived damaged, please contact the shipper as well as so that an investigation can be launched.
After contacting us, we will issue you a “Return Authorization Number”. Please, send the returns or exchanges (freight paid - we will not accept COD packages) to the following address:
Rose Valade Collection
Po Box 24007
Please note, all returns must be postmarked no later than the 30th day past the purchase date to qualify for a refund. Please include a copy of the invoice with the items being exchanged or credited along with your “Return Authorization Number”.
It is important to clearly note on your return shipping bill that the item is being returned for “Warranty / Repair”. Also, Rose Valade Collection is not liable for any damage that may occur to the items being returned during shipping. We strongly recommend that you send your exchange or return insured.
Most returns or exchanges are processed within a week of our receipt of any returned items. Shipping costs are non-refundable. You can feel free at any time to inquire as to the status of your exchange or return through our “Contact us” page.
Rose Valade Collection – Shipping and Handling - Returns.
Update: We now offer FREE shipping on all JEWELLERY items shipped within Canada.
We will do our best to ship your order as soon as it is received and paid for.
Our preferred methods of shipment are "Canada Post" or “Canada Post – XpressPost” services.
Rates are as follows:
- WITHIN CANADA: FREE on jewellery
- All other Within Canada: $7.95
-To USA: $9.95
- International: $35
SPECIAL DELIVERY can be requested using our shipper, “FedEx 2 Day” service.
Rates are as follows:
· Within Canada: $18
· To USA: $28